Amazon caused a massive internet outage after one of its cloud data centers on the East Coast failed, causing major problems for internet users across the globe.
The problems caused thousands of sites and apps to become completely unavailable, while others show broken links and images, leaving users and companies around the globe confused.
Amazon’s Simple Storage Service, or Amazon S3, had difficulty sending and receiving clients’ data for more than 3-1/2 hours, according to company status reports online.
Amazon did not disclose the cause, and some of its smaller cloud applications in North America continued to have trouble.
Internet users took to Twitter to complain about the outage, with some asking ‘where has the cloud gone?’ after receiving error messages when trying to access sites.
Web firm similartech said almost 150,000 sites had been affected.
While few services went down completely, thousands, if not tens of thousands of companies had trouble with functions ranging from file sharing to webfeeds to loading any type of data stored on Amazon’s ‘simple storage service,’ known as S3.
Amazon services began returning around 4 p.m. EST, and an hour later the company noted on its service site that S3 was fully recovered and ‘operating normally.’
Users from Apple to Slack were hit, with some internet users claiming ‘half the internet is down’ due to the huge number of firms that rely on amazon.
Amazon confirmed its cloud service was affected by the partial failure of a hosting platform, affecting a number of internet services and media outlets.
‘We’re continuing to work to remediate the availability issues for Amazon S3 in US-EAST-1,’ Amazon said on its Amazon Web Services website.
Slack, Trello, Splitwise, Soundcloud and Medium were among the popular internet services that were impacted.
Sites such as Mashable were left unable to publish, while others like the Verge could not post images.Users of Nest smart thermostats were unable to connect via the firm’s app.
Apple on its website reported issues with its app store, music-streaming service and other products.
The iPhone-maker did not immediately comment on the cause, but it previously has said it uses Amazon S3 for some storage.
Experts said the problem was a major one for Amazon’s reputation.
‘Imagine your business not being able to run for a day. That’s a big problem,’ said Gene Munster, head of research for Loup Ventures.
Loup Ventures’ Munster called the disruption ‘a temporary black eye’ for Amazon.
Customers would not go through the hassle of switching to a competing cloud service because of a one-time event, he said.
WHO WAS HIT BY AMAZON’S FAIL?
Thousands of sites and apps have been hit.
Publishers such as Mashable were left unable to publish, while others like the Verge could not post images.
Users of Nest smart thermostats were unable to connect via an app